Terms of delivery

DELIVERY COSTS TO FINLAND

- From €5.00 / order by Posti

- €0.00 / order when the value of the order is at least €200.00

DELIVERIES

  • Orders are sent on weekdays
  • Delivery time 1-5 business days

Unfortunately, deliveries may occasionally be delayed for reasons beyond our control. Please contact us at finladsport@outlook.com if you suspect your delivery has been delayed or lost, and we will find out the location of your package immediately. Finlad is not responsible for delays caused by transport companies.

DELIVERIES ABROAD

You will see the amount of the shipping costs when you go to pay for your order.

We currently deliver to the following countries:

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Iceland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden

PICKUP

  • €0.00 / order
  • You will receive a confirmation message and instructions for collection by email when your order is available for collection. Please take the order confirmation with you.

  • Please note that we are only there by appointment. Please make a pick-up time in advance with us.

  • Collections from:

Finlad Sepänkatu 19, 00150 Helsinki
Finlad Melkonkatu 1, 00210 Helsinki

HELSINKI: Regarding pickups, you can contact Vili directly at finladsport@outlook.com or 0400726591.

PAYMENT METHODS

Finlad online store's secure payment methods are provided by Paytrail.

PRODUCT RETURNS

Product returns must be made within 14 days of receiving the product. The product to be returned must be in its original packaging, unused and in salable condition. The seal must not be broken. The customer is responsible for the costs of the return. We charge €15.00 for product returns.

In matters concerning product returns, please contact finladsport@outlook.com with the title return before making the return. You will receive instructions for making a return and a return sticker by email.

Please note that when you return products and the total amount of delivery is less than €50.00, we will charge delivery costs of €7.90 + return costs of €15.00.

ADVERTISEMENTS

Complaints must be made within 14 days of receiving the product. Finlad is responsible for the postage in case of complaints. You can contact finladsport@outlook.com with the subject line reclamation in matters concerning reclamations.

ORDERS NOT PICKED UP

We charge the costs incurred for sent and uncollected packages in full. A postage fee of €7.90 will be charged separately for resending an order that was not picked up.

We charge a total of €15.00 for uncollected orders and €7.90 for reshipping. We will resend the package as soon as the invoice (including resending shipping costs) has been paid.

ORDER CANCELLATION

Finlad reserves the right to cancel the order, for example, if the product has run out of stock. If the customer still wants it, we will deliver the order as soon as the product is available.

For orders canceled on behalf of the customer, we will charge the resulting costs if the order has already been sent. We will also charge the costs incurred for the package that was left uncollected. For orders canceled on behalf of the customer and for orders not picked up, we charge the costs of €15.00.

CHANGE

The prices shown on the website include VAT. Delivery costs are added to the price of the products and you can see the final amount for the order on the order page.

Finlad reserves the right to cancel the order if the product has run out or to correct the price if the product has a clear price error. In these situations, it is considered that the customer understands the situation and that the deviating price information is incorrect.

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